Overview
Welcome to Bole Entertainment Limited. This Refund and Returns Policy outlines the terms and conditions related to the return, exchange, and refund of products purchased from our website. By making a purchase, you agree to these terms.
Returns
Eligibility for Returns:
- Time Frame: You may return items within 14 days of receiving your order. Returns requested after this period will not be accepted.
- Condition: Products must be returned in their original, unused, and unaltered condition, with all original tags, packaging, and accessories. Items that have been used, worn, washed, or damaged are not eligible for return.
Non-Returnable Items:
The following items cannot be returned:
- Gift cards
- Sale items (unless otherwise specified)
- Custom or personalized items
- Items purchased from third-party retailers or partners
Return Process:
- Contact Us: To start a return, email us at service@buleshop.com or call us at +86 17268608386 to request a Return Merchandise Authorization (RMA) number.
- Prepare Your Return: Include the RMA number with your return. Pack the item securely in its original packaging, including all tags, accessories, and a copy of your receipt or order confirmation.
- Ship Your Return: Send the package to the address provided with your RMA number. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds
Processing Time:
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Shipping Costs:
- Original shipping costs are non-refundable. If your return is due to an error on our part, we will reimburse reasonable return shipping costs.
Exchanges
To exchange an item for a different size or color, please return the original item and place a new order. Exchanges are subject to product availability.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at service@buleshop.com or +86 17268608386 with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
Order Cancellation
To cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled and will need to be returned according to our Refund and Returns Policy.
International Returns
For international returns, please follow the same return process. Note that you are responsible for any customs duties or taxes incurred during the return process. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Contact us at service@buleshop.com for questions related to refunds and returns.