Welcome to Bole Entertainment Limited. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website. By placing an order, you agree to the following terms.
Shipping Areas
We currently offer shipping within Hong Kong and internationally. Please note that shipping to certain international locations may be restricted or unavailable due to regulatory reasons.
Processing Time
Orders are processed within [3] business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Costs
- Local Shipping: For deliveries within Hong Kong, we offer standard shipping. The cost and delivery time for local shipping will be calculated at checkout based on your location and order size.
- International Shipping: For deliveries outside Hong Kong, shipping costs and delivery times will vary depending on the destination. You will be able to select from various shipping options at checkout.
Delivery Time
- Local Orders: Estimated delivery time for local orders is 4 to 6 business days.
- International Orders: Estimated delivery time for international orders is 7 to 21 business days, depending on the destination and chosen shipping method.
Please note that delivery times are estimates and may vary due to factors such as customs processing and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or local regulations. We reserve the right to cancel or modify orders that cannot be shipped to your location. If this occurs, we will notify you and provide a refund if necessary.
Customs and Duties
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us within 3 days of receiving the delivery notification. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
Incorrect or Incomplete Addresses
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you realize there is an error with your address after placing an order, please contact us immediately to correct it.
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy. Note that shipping costs are non-refundable.